Refund Policy

Items Outside the Voluntary Return Program

For practical purposes when ordering from rtic, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; additionally, legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available.

Merchant-Paid Return Costs

In administering this policy, rtic confirms that the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; additionally, approved no-reason returns and exchanges have merchant-paid return shipping.

Authorized Return Address

As part of the service commitment made by rtic, the default return address is 2212 Short St, Denbo, Pennsylvania, 15429, United States; a different destination is used only when the store provides specific written return instructions.

Your 30-Day Choice

For transparency, rtic records that customers may choose an exchange instead of a return within the stated period; additionally, a no-reason return may be requested within 30 days after the customer receives the order.

Before and After Dispatch

The documented approach of rtic is as follows: cancellation requests are accepted while the order remains unshipped; for completeness, once dispatch occurs, the return and refund process in this policy applies.

When Approved Funds Are Returned

For practical purposes when ordering from rtic, returned merchandise is inspected when it reaches the authorized return location; additionally, posting by the customer's financial institution can take additional time; at the same time, an approved refund goes back to the original payment method in 5-10 business days.

Starting an Authorized Return

As part of the service commitment made by rtic, shipment back to the merchant must wait for return instructions; additionally, authorization includes a merchant-funded label or equivalent free return arrangement; the request must begin through support@coolpacklane.shop or 303-359-5226.

Store Identity and Return Address

For customers shopping with rtic, the governing rule is clear: the physical business address and default return address is 2212 Short St, Denbo, Pennsylvania, 15429, United States; at the same time, this website is operated for customers by rtic; the published contact email is support@coolpacklane.shop; the store telephone number is 303-359-5226.