About Us

Service Philosophy

For customers shopping with rtic, the governing rule is clear: the customer experience is built around useful catalog information, straightforward ordering, shipment visibility, and practical support; customers receive free standard U.S. delivery, tracking, 30-day voluntary returns and exchanges, plus merchant-funded approved return freight.

Built Around Outdoor Use

Under this policy at rtic, listed products are selected for outdoor, travel, tailgating, fitness, and everyday uses supported by their individual specifications; where relevant, the current catalog centers on the products and accessories shown in the current catalog for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Information on Each Listing

The customer-facing practice followed by rtic is that the product page should be read before purchase and followed during use and care; for completeness, sizes, materials, capacity, care guidance, and safety information are stated only when supported by the applicable product record.

Responsible Store Information

For customers shopping with rtic, the governing rule is clear: telephone support is available through 303-359-5226; where relevant, the published contact email is support@coolpacklane.shop; as a related safeguard, this website is operated for customers by rtic; where relevant, the merchant location and standard authorized-return address is 2212 Short St, Denbo, Pennsylvania, 15429, United States.