Payment Policy
Payment Policy
Taxes Required by Law
For customers shopping with rtic, the governing rule is clear: checkout applies tax when governing law requires the merchant to collect it; for completeness, tax treatment depends on the transaction and applicable legal requirements.
About Credit/Debit Card
Under this policy at rtic, credit and debit card support includes Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; the methods actually available for a particular order are displayed securely at checkout.
Currency Used for Orders
In administering this policy, rtic confirms that issuer-side currency conversion, if any, is controlled by the customer's financial institution; the storefront uses USD for product prices, checkout charges, and refunds.
Correct Billing Information
rtic applies the following customer standard: the store can hold or cancel a transaction that cannot be authorized or presents a substantial fraud risk; as a related safeguard, checkout requires current and truthful billing and contact details.
Approved Refunds to the Original Method
For customers shopping with rtic, the governing rule is clear: approved funds return to the original payment method in 5-10 business days; issuer posting can continue after the store has sent the refund.
Issuer Approval and Safeguards
The customer-facing practice followed by rtic is that Shopify and approved processors handle card information through protected payment systems; additionally, the store does not retain complete card numbers or card security codes; additionally, an issuer may verify, authorize, place a temporary hold on, or decline a transaction.
Responsible Store Information
For transparency, rtic records that the published contact email is support@coolpacklane.shop; where relevant, the store telephone number is 303-359-5226; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2212 Short St, Denbo, Pennsylvania, 15429, United States; this website is operated for customers by rtic.