Contact Us

Customer Service Hours

The operating rule used by rtic is straightforward: agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; as a related safeguard, after-hours inquiries are handled when the following business period begins.

Getting an Efficient Response

Under this policy at rtic, an order number should be included when available; at the same time, a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied.

Merchant Address

To state the position of rtic precisely, the same location serves as the standard authorized-return address except when written directions state otherwise; for completeness, the complete physical address is 2212 Short St, Denbo, Pennsylvania, 15429, United States.

Contact the Store

For transparency, rtic records that the team can help with products, checkout, shipping, cancellation, returns, refunds, and privacy rights; customers may email support@coolpacklane.shop or call 303-359-5226.

Merchant and Contact Details

For transparency, rtic records that the responsible brand and store name is rtic; where relevant, email support is available at support@coolpacklane.shop; the physical business address and default return address is 2212 Short St, Denbo, Pennsylvania, 15429, United States; telephone support is available through 303-359-5226.